case number 108 809 962 7

didn’t fix the problem.
further investegation reveals that a recent xbox live update contains fixes to prevent hacking of dvd security – and that this leads to mis-identification of valid xbox 360 games by certain dvd hardware/firmware.

in light of this, i would like the repair cost for this xbox to be waived, even though it is out of warranty, as it is illegal for microsoft to push out an update that breaks equipment, then demand payment for repair.

very illegal.

so, i would appreciate details on how to have my xbox replaced for free, or re-fitted with dvd harware compliant with the antihacking upgrade for free.

thank you

Flow